Induct Software has a proven track record from financial services innovation.
One of our customers has a clear customer centric innovation policy
The client is the largest financial services group in its market. In the fourth quarter of 2010, the group achieved the highest quarterly profit figure in its history.
The main objective is to improve customer satisfaction score by using new and smart technologies and building a more customer-oriented corporate culture of innovation. This customer use Induct as an end-to-end solution, offering executive directors to report on new business cases as they occur. The user interface is aligned with existing front-end solutions in order to give a seemless and stimulating user experience.
Induct aim to solve critical challenges in Lean Banking
Many financial institutions routinely apply the management principles of lean manufacturing to help standardize financial business procedures. The advantages include speedier operations, lower costs, better products, and an improved customer experience. One of the problems with this approach is the requirement of sophisticated customization and expert judgment from numerous sources. In addition. the traditional silo mentality represent a particular challenge, and therefore, the need of effective collaboration is essential.
Induct has a joint Lean Banking research project with a visionary European bank, acknowledged for its people, creating superior value for customers and shareholders. The bank has more than 1000 branch offices, and provides a wide range of products, services and solutions within banking, asset management and insurance.
Financial micropayments in emerging markets
Induct engage in micropayments projects around the world. One of our research partners, a telecom operator with world-class mobile technology expertise has taken a position from traditional banks in Asian markets. By offering a platform for mobile payment transaction services to consumers, this operator has demonstrated how business model innovation in practice.